Health and wellbeing - University of Staffordshire London

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Everybody can experience issues with health and wellbeing, and at the University of Staffordshire London we are committed to ensuring you get the support and guidance you need.

London's Student Helpdesk

Our Student Support and Administrator stationed at the Student Helpdesk is your first point of contact for all queries throughout your student journey.

At London's Student Helpdesk, you can access general information or assess your needs in more depth. We can also help you to access services that are best equipped to help you circumstances.

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For information and support, or to book an appointment, get in touch:

Email: SULstudentsupport@staffs.ac.uk

Phone: 0800 195 1799

Student Inclusion Team

Who are we?

The Student Inclusion Team provides a service that offers a range of information and advice, including help to apply for Disabled Students’ Allowances (DSAs), offering diagnostic assessments for Specific Learning Difficulties (SpLDs) and putting a Learning Support Statement (LSS) into place.

For more information on how we can support you if you have a disability or additional need, then please visit our section on Disability Support. Our Student Inclusion Advisors will be able to talk through support available based on your personal circumstances and needs and may include putting into place reasonable adjustments.

Learning Support Statements (LSS), Reasonable Adjustments & Disabled Students' Allowances

A Learning Support Statement (LSS) is a document that details reasonable adjustments due to a disability, a learning need, mental health condition, visual or hearing impairment or other barriers that affect your studies.
Examples of reasonable adjustments:

An agreed amount of extra time in examinations
Provision of separate or private rooms for examinations – students will either be in a room with students with similar adjustments or in a room on their own.
Reader in examinations. This will need to be arranged well in advance.
Use of PC (Examinations) with work being saved onto a USB device.
Agreed alternative assessments.

These are examples – the adjustments included on your LSS will depend on your individual needs.

Once an LSS has been developed with you, you will need to ensure that you have agreed to the content of this through your student e-vision portal. Only when you have done this will it be shared with academic staff. For more information, please contact the Student Inclusion Team by emailing student-inclusion@staffs.ac.uk so that we can offer guidance based on your individual needs

Disabled Students’ Allowances (DSA)

DSA helps to pay for the extra costs you might have in order to attend a designated higher education course because of a disability or Specific Learning Difficulty (SpLD).

Eligibility for the DSAs will be dependent on number of factors. The government website provides detailed information about this and how to apply.

How to contact us

The Student Inclusion administration team is available via Live Chat from Monday to Friday from 2pm to 4pm. This can be accessed by clicking the chat function on this page. Alternatively please email our team on student-inclusion@staffs.ac.uk We will endeavour to respond within 5 working days.

If an appointment is needed these will generally be via Telephone or Microsoft Teams unless you are asked to come to campus. For both scheduled appointments and drop-in sessions, please view our Student Inclusion bookings page.

Student Wellbeing and Safeguarding Team

We all experience problems and difficulties that affect our mental wellbeing and as a student, you may well find yourself experiencing some of these. These might be related to issues and events at university, or they might be connected to previous experiences or issues in your personal life, we have help and support for you whatever your circumstances.

Who are we?

Our team of practitioners are here to support any student experiencing mental wellbeing difficulties. All students who feel they may benefit from our service can use it. If you are experiencing feelings of being overwhelmed, problems are piling up or you have a personal difficulty that you are struggling to cope with, the wellbeing service can help support you.

What do we offer?

We can offer:

General advice and information about mental wellbeing and what help is available
Talk through difficulties to see what might help
Provide information about your rights under Equality Legislation and access to funding if you are one of our disabled students.
Liaise with Departments and/or Halls on your behalf to have mental health issues taken into consideration and prevent build-up of problems
Signpost to appropriate services and resources, including other university support services
Help you to access services by providing information, advocacy and support
Assist you to liaise with specialist agencies
Support you during and after hospital admission/ break from studies
Provide opportunities to meet in facilitated groups to build confidence/ meet others with similar experiences.
Provide tips on self-care, online resources and lifestyle advice

Exceptional Circumstances

Our practitioners are usually able to provide a supporting statement for Exceptional Circumstances if you have been or are coming for appointments during the period that you feel your studies have been affected. But we cannot usually provide a statement if this is not the case, and suggest you contact the Student Experience Team for advice on who might be able to provide a supporting statement for your claim, if this is needed.

How to contact us

If you would like to access our service here at the University, you can simply fill out our online appointments form in order to arrange an appointment with our Student Wellbeing team.

Equality, diversity and inclusion

We are committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

You can find out more on how the University of Staffordshire is promoting the equality, diversity and inclusion for all students and staff.

Your mental wellbeing

We all experience difficulties that affect our mental wellbeing, and as a student, you may well find yourself experiencing some of these. These might be related to issues and events at university, or they might be connected to previous experiences or problems in your personal life; we have help and support for you whatever your circumstances.

All University of Staffordshire students can access mental wellbeing and counselling support via one combined Student Wellbeing service.

For more information about support during your time at the University of Staffordshire London, email student-wellbeing@staffs.ac.uk

Mental health resources

MIND charity resources

If you need any help for specific mental health concerns, you can read detailed information from the MIND charity.

External apps

Please be aware that some apps may have in app purchasing.

Student Space

Student Space, a new FREE collaborative mental health programme, has launched to help make it easier for you to find the support that you need during the coronavirus pandemic.

Request support

While you are on campus in London, your Student Support and Information Administrator and Institute Managers are in charge of looking after your welfare. They are backed by the support of a full team of counsellors and wellbeing advisors at our main campus at Stoke-on-Trent.

Simply complete the form below to request support from us. We will look at the information you have provided and contact you to arrange an initial assessment appointment, or signpost you to another service if we are not the most appropriate service for you.

Assessment appointment request form