Operations/Departmental Manager Apprenticeship - Level 5

Kickstart your career

You will receive an Institute of Leadership and Management Level 5 Diploma

Course content

A focus on team-based activities, problem-based learning, task-centred investigations and case studies

University support

Our central Academic Skills team provides group and one-to-one help to support your learning

Ensure that you are well-equipped for a role as an Operations/Departmental Manager by enrolling on this apprenticeship at University of Staffordshire.

An operations/departmental manager is responsible for providing input to strategic planning, creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, and supporting people through coaching & mentoring.

Who is it for?

This apprenticeship is for new and existing employees who are working in a first line management role or want to take a step up into a management position.

It is suitable for individuals who are working as a Middle Manager, Operations Manager, Regional Manager, Divisional Manager, Store Manager, Head of Department or a variety of specialist manager roles.

On successful completion of study, we will issue the following awards:

University diploma in leadership and management.

Institute of leadership and management diploma.

Operations department manager apprenticeship standard at level 5

On successful completion of study, we will issue the following award: Institute of Leadership and Management Level 5 Diploma

Location: Stoke-on-Trent campus
Duration: Typical duration for this apprenticeship is 2 years.
Start date(s): Typical start dates are September/October

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Course content

The apprenticeship covers a diverse range of topics over the duration of the programme:

Modules

Year 1 Modules:

Managing and Leading People and Teams
Improving your performance

Year 2 Modules:

Managing resources and processes

End-point Assessment will follow the completion of all modules.

Professional accreditation

Upon completion of this apprenticeship you can register as a full member with the Chartered Management Institute and/or the Institute of Leadership & Management. Apprentices with 3 years' of management experience can apply for Chartered Manager status through the CMI.

ODMA - Hannah Richards

Video

See how Hannah Richards has developed on her Operations/Departmental Manager Apprenticeship with University of Staffordshire and Merlin Entertainments

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Entry requirements

Level 2 maths and English (GCSE, functional skills or equivalent)
Ideally a level 3 or qualification in a relevant subject

Fees

For levy-paying organisations the cost is paid from their digital account at a rate of £7,000 per apprentice. For non-levy paying organisations there will be a financial contribution on 5% which equates to £350 per apprentice.

Delivery and assessment

Delivery

The flexible nature of this course will allow you the opportunity to explore specific aspects of leadership and management. This is a blended learning model which includes four face-to-face sessions on campus each semester complimented by weekly online webinars.

After completion of your modules: Improving Your Performance, Managing and Leading People and Teams and Managing Business Processes, you will implement a Work Based Project whereby you can implement change in your workplace. The work-based project will provide you with the opportunity to focus on an live issue that is relevant to your workplace that will have tangible impact. This will culminate in you leaving with experience, as well as knowledge, to help forward your career.

Assessment

Throughout the programme you will develop a portfolio of evidence which will include academic assessments and work-based product evidence.

You will be allocated a mentor by your workplace, who will support you throughout your journey and with the creation of your portfolio and completion of modular assessments. Your mentor will have the opportunity to contribute to your development and set meaningful targets via attendance at regular tripartite progress reviews.

Learning support

In addition to the excellent support you will receive from your course teaching team, our central Academic Skills team provides group and one-to-one help to support your learning in a number of areas. These include study skills (including reading, note-taking and presentation skills); written English (including punctuation and grammatical accuracy); academic writing (including how to reference); research skills; critical thinking and understanding arguments; and revision, assessment and examination skills (including time management).

Additional support

Our AccessAbility Services support students with additional needs such as sensory impairment or learning difficulties. You will also have full access to our support services such as Student Guidance.

Feedback

Examination feedback may take a variety of formats. However, as a minimum, generic feedback will be made available to all students who take written examinations.

Responsibilities

The employer must not ask the apprentice to contribute financially to the direct cost of learning
Ensure apprentices are given a minimum of 6 hours per week in off-the-job training.
Enter into a contract with University of Staffordshire
Participate in reviews with the apprentice and university, providing evidence and feedback on progress at work and success in meeting apprenticeship milestones
Provide a safe, healthy and supportive environment, which meets the needs of the apprentice
Provide apprentices with a contract of employment for the duration of the apprenticeship on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning
Provide the apprentice with paid time to attend off-the-job training, including additional support for English and Maths, or support accessed for learning difficulties and/or disabilities
Recognise that the apprentice must complete the apprenticeship within their working hours
Support the apprentice to gain new skills

A citizen of a country within the European Economic Area (EEA) or have the right of abode in the UK and have been ordinarily resident in the EEA for at least the previous three years on the first day of learning
Able to complete the apprenticeship in contracted working hours
Be an employee (have a contract of employment for the duration of the apprenticeship) on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning
Be in a new job role (nine months or less), or in an existing job role, where significant new knowledge and skills are needed - employer statement of justification needed (relevant to the apprenticeship)
Be in full-time employment for at least 30 hours a week (37.5 for nursing apprenticeships)
Has the right to work in England
Maintain a safe, healthy and supportive environment, which meets your needs
Not be enrolled on another apprenticeship at the same time
Participate in reviews with the employer and university, providing evidence and feedback on progress at work and success in meeting apprenticeship milestones

Administer the funding and running of the apprenticeship standard to an acceptable standard of quality and in compliance with the ESFAs requirements
Agree jointly between the university, the employer and apprentice, an Individual Learning Plan (ILP) ensuring that satisfactory progress is achieved and to ensure that the contents of the ILP fulfil the requirements of the apprenticeship standard
Provide a safe, healthy and supportive learning environment, which meets the needs of the Apprentice
Provide off-the-job learning and assessment and oversee the on-the-job skills development as detailed in the ILP
Provide support on the selection of the endpoint assessor, if applicable. The endpoint assessment will be completed by the learning provider for all integrated degrees

Careers

You will have access to Career Connect, our dedicated careers team who support you with professional branding, career mapping and realising your potential.

After completing the Operations/Departmental Manager Apprenticeship you will be a well-rounded accomplished manager. Upon the completion of the ODMA you will have the opportunity to progress onto the level 6 Accelerated Chartered Manager Degree Apprenticeship in line with your career development.

Testimonial

"I have learned a lot about how I function as a manager and as a human being. Initially, I enrolled on the course because I wanted the next level in education for my CV and to support my skillset, but I have learned so much about team motivation, resources to manage my team and how to see a project through from start to finish. I have learned so much and although I do not like assignments and do not see myself as academic, I love learning and this has reignited my passion for development." - James Melrose at Merlin Entertainments

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To join a higher degree apprenticeship programme or recruit an apprentice for your business, enquire with us today.

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